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Dialer Exceutive

Dialer Exceutive

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1 week ago Mid Career (2+ years of experience) Bachelor's Degree

Negotiable 1 0

11

Job Description:

 

Want to work in a thriving new age fin-tech start up?
 
FlexiLoans is a technology based online financing platform started with an endeavor to solve the problems that
small businesses face in accessing Quick, Flexible and Adequate funds for growing their Businesses. Our vision is
to give "Financial access at a click". We are the leaders in using technology and risk models that focus on alternate
/ surrogate methods for scoring customers. Our product offerings and value proposition can be accessed on our
website: http://www.flexiloans.in/
 
FlexiLoans is a funded start with over Rs. 100 Crs of funding from Marquee Bankers like Sanjay Nayar (Ex- CEO,
CITIBANK and CEO, KKR), Vikram Sud (Ex- COO - Kotak Mahindra Bank), Anil Jaggia (Ex- CIO - HDFC Bank) to name a
few. FlexiLoans is one of the Leading Digital Lending Platforms for small businesses now with over 50 partnerships
like Flipkart, Snapdeal, Paytm, Mswipe, Uber, Ola, etc. for accessing over 2mn businesses. It is founded by 4 ISB/ IIT
alumni with over 45+ years of Financial experience.
A certified Great Place to work and Young team with a diverse mix of Gender, Background, Fun@work,
Responsibility with authority are a few things that you can expect while working with the passionate team at
FlexiLoans!
Come - Be the Difference!


Objective:-
The Objective of this role is to run and manage all activities associated with running the Dialler effectively. Also coordinate with various departments to handle issues or escalations related to the Dialler profile within organisation.
 
Job description-Dialer Manager

Eligibility Criteria:

Should be Graduate- Any
Should be good interpersonal skill.
Should have at least 2 to 3 years of experience in Any Dialer Support.
Should have basic knowledge of Hardware and Networking.
Flexible in working 6 days a week.
Strong knowledge of Ms Office especially Ms Excel
 
 
Job Responsibilities:
·         Data uploading for respective process on daily basis.
·         Aspect Dialler & Teckinfo Configuration and issue troubleshooting, Service Creation, Maintenance , Asterisk Voice Server.
·         Coordination with Service Provider during Service Provider Downtime.
·         24*7 Support  
·         Documenting Day to day activities.
·         Mail communication to ops team for any Dialler\IT related issue.
·         Team Handling Skills
·         Logs reading and Data Analysis Skills and MS SQL
·         Coordination with Dialler Vendor in case of Critical issue.
·         Well-versed with Dialler Application:-Fundamental knowledge on the X-Lite
·         Fundamental knowledge on Outbound/Inbound Dialler.
·         Handled Outbound Predictive/Progressive Dialler Processes using Dialler in Predictive mode.
·         Network troubleshooting regarding with Database Server
·         Handling & Solving the errors which are occurred on CRM at Operation Time.
·         Handling & Solving the errors Server Application on Server side & client application on Client side.
·         IVR Designing and Troubleshooting.
·         Skills sets required:-WINDOWS
·         MYSQL,SQL SERVER(T-SQL),ORACLE
·        C/C++,
DOT.NET(VB/C#/
ASPADO),JAVA,PHP,CSS,XML,HTML,JAVASCRIPT,VBSCRIPT

 

Negotiable

Flexiloans

Dialer Exceutive

Computer and Information Technology

, India, Asia

Full time

Key Skills:

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